QUESTIONS?

Below, you can find the answers to all your urgent questions! Did you not find the answer you need? Do not hesitate to get in touch with us!

    Mijn ULU account

  • Is it possible for multiple users to track the same vehicle?


  • How can I change my personal details?


  • I have trouble when I try to log in. What do I have to do?


  • What do I have to do when I forget my password?


  • How do I cancel my subscription?


  • Is it possible to purchase multiple dongles and view them in one account?


  • How can I print an overview of all my trips?


  • Why can't I find my trips in my trip history?


    ULU app

  • Can I use the Fleetify app without a dongle?


  • I already have an app for navigation, traffic information and parking. What is the advantage of the Fleetify app?


  • Where can I download the Fleetify app?


    ULU dongel

  • Does the dongle work in all European countries?


  • How do I know if my connection works?


  • What happens if the connection is lost?


  • What do I need to do when I experience troubles with the dongle?


  • My car has an automatic start-stop system. Does this affect my trips?


  • Can I use the dongle in multiple vehicles?


  • What do I need to do when I purchase a new car?


  • Do I need to disconnect the dongle before using jump leads or bringing the car to the garage?


    Installeren en ontkoppelen

  • How do I install the dongle?


  • I installed the dongle, but it does not show my current location. What happened?


  • I have trouble connecting the dongle or the dongle is in my way. What to do?


  • I installed the dongle into the OBD port, but I cannot find my car in my Fleetify account. What happened?


  • Why is it so hard to disconnect the dongle from the OBD port?


  • What is the correct way to remove the dongle?


    Parkeren

  • I started my parking meter with the app, but I lost my internet connection. How do I stop the parking meter?


  • My parking meter is not deactivated when I drive away. What happened?


  • I have received a parking fine while my Fleetify parking meter was running. What do I have to do?


  • Do I always receive a pushnotification when my parking meter is started or stopped?


  • How do I know my parking meter is still running?


  • How does the parking attendant recognise that I have paid with Fleetify?


  • Can I use Fleetify to park in all UK parking zones?


  • How does parking with the Fleetify app work?


  • What are the fees when parking with the Fleetify app?


    Privacy

  • What happens to the information you collect about my car?


  • What happens with my personal information?


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