Questions?

Check below for the answers to some of the most asked questions. Still can't find what you're looking for? Please contact us directly!

My Fleetify Account
Can multiple users follow the same vehicle?

Yes, multiple accounts can view/follow the same vehicle.

Where can I change my details/ general information?

After you've logged in, simply click on the small 'user icon' in the bottom left corner of your screen. Following this, click on your name and your personal details will appear.

I'm struggling to log-in. What should I do?

Are you having trouble logging in via the app or website? Try the following:

  • Double check that you have entered the correct email and/or password
  • Check that you haven't got the 'Caps Lock' activated. Passwords are case-sensitive
  • Request another password

Still not successful? Please contact Fleetify support via +44(0) 20 3514 5500 or info@fleetify.co.uk

What should I do if I forget my password?

At the login screen, there is a link which reads 'Forgot Password?'. Click on the link and follow the on-screen instructions in order to reset your password.

Can I add multiple devices to the same account?

When you purchase a new device from us, we will automatically assign the device IMEI to your account. From here, you simply log in and assign the devices to the relevant vehicle within your fleet.

How can I export an overview of my trip history?

In the Reports section of the portal, you will find an option to export details to Excel. Here you will be able save all the information you require, and in addition, prepare a document for printing.

Why is the trip I just completed not in my 'Trip History'?

Click on the refresh button and wait around 2 minutes for all the details to be saved and uploaded to the cloud platform. If the trip still doesn't appear, it may be that the device is having some issues in detecting that the engine has been switched off. In addition, there may be a server delay which means the data will take longer to appear. If you believe there is a serious issue, please contact the Fleetify support team.

Fleetify App
I already use a variety of apps relating to my vehicle, why should I use the Fleetify app?

There are various apps on the market that provide mobility services. The Fleetify app is unique in that it brings multiple different services, and combines them into a single application. Our all-in-one platform combines navigation, driver statistics, and trip history into a single application, meaning you never have to switch between apps again! In addition, the app is further enriched by the Fleetify OBD device, which adds additional diagnostic information to the app.

Where can I download the Fleetify app?

You can download the Fleetify driver app completely free for both the IPhone and Android smarthphones (IOS store and the Google Play store).

The Fleetify OBD Device
Does the device work in Europe?

Yes, the device works in Europe at no additional cost.

How do I know if I have mobile coverage?

If the engine is running, you can look at the LED status indicator. If the light is flashing red, it means you don't currently have any mobile coverage. If the light is green, then you are connected and ready to go!

What happens if the device can't connect to the cloud service?

If the device fails to connect, it will store all driving data internally until connection is recovered. In this case, it's possible that there will be a delay in the your device data being displayed in the Fleetify online portal.

What should I do if there are any problems with the device?

If you believe there may be a problem with your device, you can contact our support team on +44(0) 20 3514 5500 or info@fleetify.co.uk

I have a vehicle with automatic start/stop functionality. Will this affect my trips?

Trips generally begin when the engine is switched on and stop once the engine has been turned off. If the engine is turned off for a period longer than 5 minutes, then this will be registered by the platform as a single trip/journey.

Can I use the Fleetify OBD device in multiple vehicles?

Yes, you can place the device in different vehicles. Simply install the device in the vehicle you wish, and reference the Fleetify user manual for help. Following this, you should be able to see the vehicle in the online portal. 

What should I do if I buy another vehicle?

Simply place the device in your new vehicle. You will then see the vehicle appear in the Fleetify online portal.

Do I have to disconnect the device before I try to use jump cables or bring the vehicle to a garage/mechanic?

We recommend removing the device from the vehicle before using jump cables or doing any maintenance.

Installing/ Removing Devices
How do I install the Fleetify OBD device?

The device needs to be plugged into the OBD (On-Board Diagnostic) port of the vehicle. This port is used by mechanics to access the vehicle's internal ECU. When the device is installed, we will be able to access the necessary information to populate your Fleetify account.

The location of the OBD port can vary depending on the model/ year of the vehicle. In most cases, you will be able to locate it near/ around the steering column. Other common locations include:

  • Next to the pedals
  • Directly below the steering wheel
  • Occasionally on the passenger side
I have installed the device and it's not showing my current location. Why?

The device determines your current location by using the in-built GPS module, which only activates after the first trip. The accuracy of your location on the portal is reliant on the accuracy of the GPS module. In some cases, it can take several minutes before an accurate GPS fix is established. It is expected that in some cases (such as in garages and other in-door locations) that the module will not be able to get an accurate fix. In addition, the location of the device within the car itself can determine signal strength. If you suspect that this is causing a problem, you can contact th Fleetify team to order an extension cable. This will allow you to move/ extend the position of the device to a different position within the car, therefore improving the signal strength.

I'm not able to install the device correctly because it's in the way of my driving position. What do you recommend?

It's possible to install the device in another location within the vehicle by using our extension cable and cable ties. This is a good solution in situations where the device gets in the way, or if it looks untidy in the vehicle.

I have installed the device in the OBD port but I can't locate my vehicle on the Fleetify portal. How is that possible?

Please reference the installation manual and make sure that you have completed each step correctly. If this is the case and the problem persists, please contact the Fleetify support team on info@fleetify.co.uk 

Why is it so difficult to remove the device from the OBD port?

The Fleetify OBD device has been designed to be as durable as possible. This means that it remains tightly locked in the OBD port to avoid it coming loose mid-trip, or during excessive vehicle vibrations, etc.

What is the best way to remove the device from the OBD port?

Grab the device on either side and carefully move it from side to side whilst pulling it out of the port. Bear in mind that the device fits snug within the port so you may have to apply more pressure than anticipated.

Privacy
What happens to the data that you collect from my vehicle?

Fleetify only collects data that is relevant to providing a functional service to the end user. Included in this is location based information, vehicle diagnostic information and data regarding your driving behaviour. We use this data to:

- Provide mobility services via the app and Fleetify web portal.

- Improve and develop the platform and application to better serve the end user.

What happens with my personal data?

Personal data is strongly protected with privacy being one of our main consideration. Please view our privacy policy for more information. Fleetify is GDPR compliant regarding the handling of private user data/ information.

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